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Processing, Shipping & Returns

Shipping

Processing

All orders are handled carefully with proper time being spent to ensure every wig achieves our customer's desired look. Please be as specific as you can be in providing additional notes regarding any style components you wish to emphasize in the "notes" section when placing your order. Understand that colors can sometimes look different from screen to screen. Feel free to ask any questions necessary prior to placing an order to ensure you receive your wig in your desired color and style. 

Current Processing Times:

  • Lace Front Wigs: up to 7 business days
  • Custom Styled Wigs: 5 to 6 weeks
  • Human Hair Wigs (non customized): 10-14 business days
  • Custom Dyed Human Hair Wigs: 2 weeks

Custom Styled and Human Hair Wigs are processed in the order they have been placed. Please take note of any special holidays that may fall within the processing timeframe. We are closed on all major holidays and have limited availability on weekends. 

Rushed Processing is available for additional fees depending on how quickly you need the wig. A 2 Week Rushed Processing fee is available as an add-on to all Custom Styled Orders. Please add that to your cart before checkout if you would like your wig sooner than the standard 5-6 week processing time.

Estimated shipping times

All shipping prices are calculated at checkout and are based on distance and speed of delivery. All arrival dates are estimates and are based on elements out of our control such as shipping company operations and weather conditions. Please allow ample time for processing and shipping when placing your order and be sure to communicate all important deadlines to us prior to placing your order in the notes section at checkout. 

International Buyers – Please Note:

Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility. Packages over $50 will have insurance.

Please check with your country's customs office to determine what these additional costs will be prior to buying. In addition, once a package leaves the US, it is no longer under the jurisdiction of the USPS. Any delay that happens in the destination country is not the responsibility of the sender. I am happy to make an insurance claim if it is warranted and reimburse the buyer, but that takes anywhere from 6 to 8 weeks. Unfortunately, shipping internationally comes with added risks of loss and delay.

Last modified on 1.1.20

Returns, Exchanges & Cancellations

All of our wigs are high quality lace fronts, however they are still fragile and easily damaged. Click here for our guide on how to care for synthetic wigs.

Please note: Once you have unpacked your wig, cut the lace, or have tried to style it in any way, the wig is non-refundable.
Shop Will Beauty believes it is important to take care of the customers who support our shop. While we cannot accept returns for hygienic reasons, we will happily exchange defective products and products damaged during shipping. Our custom styled wigs are fragile and these things do happen. 
  
Buyers are responsible for any customs and import taxes that may apply. As these laws and regulations change over time, please check the appropriate customs office regarding the procedure for collecting your package and an estimate of taxes and fees. Shop Will Beauty is not responsible for any items lost or returned for failure to collect at Customs.
All cancellations must be made within 48 hours of the order being placed. Anytime after that period, the buyer is only able to exchange unused items. 
 Last modified on 4.29.19